Friday, August 12, 2011

What Your Voicemail Greeting Says About You


We had a tremendous discussion about voicemail at the Aug. 10 Erie Sales Club Workshop. One of the best lessons that came out of this was brought up by Christie Mahany (pictured here) of Marsha Marsh Real Estate Services regarding your own voicemail greeting. Christie asked the attendees this question: "When prospects and customers call you, what impression does your voicemail greeting give them?" Do you give the impression that you're ordinary with a common message saying something like, "Sorry I missed your call, it's very important to me, leave a message after the beep, I'll call you soon."

Here's how Christie suggested you craft your voicemail to show that you're extraordinary:
1. You've reached [your name]. Thanks for calling.
2. If you want to leave me a voicemail, you can skip this message by pressing * any time during this message.
3. Please leave a brief message that includes your name, number, and reason for your call.
4. Or you can reach me at [email address], text me at [text address], or call me on my mobile phone at [mobile phone number]. (Note: You don't have to give them all three options -- do what fits your situation best.)
5. I will return your call within [pick a time frame such as 24 hours].
6. Thanks!

This message shows that you're organized and helps you stand out from other folks they're calling. Furthermore, it's customer friendly because it offers other routes for them to get in touch with you sooner.

The Erie Sales Club is a joint effort of three leading local businesses: Jameson Publishing, Marsha Marsh Real Estate Services, and VertMarkets.

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